Your residents' data is sensitive. We protect it with enterprise-grade security, UK data residency, and comprehensive compliance with GDPR and CQC requirements.
We treat resident data with the highest level of care, implementing comprehensive controls that exceed GDPR requirements and protect your care home from data breaches.
Your data never leaves the UK. All servers are located exclusively in DigitalOcean's London data center, ensuring compliance with UK data protection laws and NHS data residency requirements.
All data is encrypted both in transit and at rest using industry-standard encryption protocols. Even if infrastructure is compromised, your data remains unreadable.
Complete data isolation between care homes. Your data is separated at the database level with automated daily integrity checks to ensure zero data leakage.
Full support for data subject rights including access requests, rectification, erasure, and portability. We help you comply with GDPR obligations effortlessly.
As a data processor, Karevox provides a comprehensive Data Processing Agreement that meets Article 28 GDPR requirements. We maintain detailed records of processing activities and conduct regular compliance audits.
Built on DigitalOcean's enterprise-grade infrastructure with comprehensive monitoring, automated health checks, and guaranteed uptime SLAs.
Hosted on DigitalOcean's SOC 2 Type II certified infrastructure with physical security, redundant power, and network connectivity.
Daily automated health checks test every critical system component. Issues are detected and resolved proactively before they affect you.
Comprehensive backup strategy with multiple recovery points and tested restoration procedures. Your data is safe even in worst-case scenarios.
Architecture designed to scale with your needs. From single care home to multi-site operators, performance remains consistent.
Every layer of our platform is designed with security first. From network access to application logic to data storage—security is built in, not bolted on.
Every care note has a complete audit trail from submission to final approval. While original voice recordings are not currently preserved (planned for future release), we maintain comprehensive logs of all processing steps including transcription, translation, AI generation, quality scoring, and manager approvals—all timestamped and attributed.
Karevox is designed to help you meet CQC requirements and provide inspectors with the evidence they need—quickly and confidently.
| CQC Requirement | How Karevox Helps | Status |
|---|---|---|
| Complete Care Records | AI validates every note against resident-specific requirements | ✓ Compliant |
| Audit Trails | Complete chain of custody from voice recording to approved note | ✓ Compliant |
| Data Protection | UK data residency, encryption, GDPR compliance, secure access | ✓ Compliant |
| Staff Competency | Quality scoring, training feedback, performance analytics | ✓ Compliant |
| Evidence-Based Care | Structured documentation mapped to CQC quality statements | ✓ Compliant |
| Inspection Readiness | CQC evidence reports generated on-demand, exportable PDFs | ✓ Compliant |
When CQC arrives, you're ready:
Granular control over who can access what. Every user has only the permissions they need—nothing more.
Three distinct user roles with carefully defined permissions. No user can access data outside their role or care home.
Industry-standard authentication with optional multi-factor authentication for additional security on manager accounts.
Every action is logged with user ID, timestamp, and IP address. Full accountability for all system activities.
Automated monitoring for unusual access patterns. Suspicious activity triggers alerts to care home managers.
Your care home depends on reliable systems. We ensure Karevox is always available when you need it, with comprehensive disaster recovery procedures.
Multiple backup copies in geographically separated locations (UK only). Regular testing ensures backups are restorable when needed.
We commit to 99.9% uptime with defined response times for incidents. Transparent status page shows real-time system health.
Documented incident response procedures with defined escalation paths. Every incident reviewed to prevent recurrence.
Regular security and availability reports. You always know the health of your critical care documentation system.
Our team is happy to discuss our security measures in detail
Contact Our Team